v6v6 Privacy Policy
Your personal information is completely secure with us. This policy explains how v6v6 collects, uses, and protects your information.
v6v6 (the operating company, referred to hereinafter as "we", "us", or "the platform") operates a reliable online betting and casino service for users in Bangladesh. We believe that your personal privacy is a fundamental right. This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, how we use and store it, and what your rights are.
By using this website or any service provided by v6v6, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our live chat support for assistance.
1. Information Collection
When you register, log in, or use any service on v6v6, we may collect various types of information from you. This information falls into two main categories.
1.1 Information You Provide
When you directly provide information on our platform, we collect the following:
- Full name, date of birth, and gender — for account creation and age verification.
- Mobile number and email address — for communication and account security.
- National ID or passport number — as part of the identity verification (KYC) process.
- Bank account, bKash, Nagad, Rocket, or Upay details — for processing financial transactions.
- Address — for security verification and legal compliance.
- Messages sent via live chat or email — for providing support services.
1.2 Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address and device information (operating system, browser version).
- Your login time, session duration, and pages visited.
- Betting and gaming activity logs — to ensure fair play.
- Data obtained from cookies and similar tracking technologies.
2. Purpose of Information Use
v6v6 uses your information only for legitimate and specific purposes. We never collect your information unnecessarily, and the information collected is used for the following reasons:
Account Management
Your information is used for registration, login, identity verification, and account security.
Financial Transactions
Information is required to process deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
Customer Service
Your information is used to provide 24/7 live chat support in Bengali and assistance via email.
Security and Fraud Prevention
Information is analysed to prevent unauthorised account access, money laundering, and fraud.
Service Improvement
User experience is analysed to improve the platform's games, bonus offers, and design.
Legal Compliance
Information is retained under applicable laws and regulations and shared with authorities when required.
We do not sell your information to third parties for marketing purposes without your consent. If you do not wish to receive promotional messages from v6v6, you can let us know at any time via live chat or email.
3. Information Storage and Security
v6v6 gives the highest priority to the security of your information. We apply industry-standard security measures to keep your information protected.
3.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — all information exchanged between your browser and our servers is transmitted in encrypted form.
- TLS 1.2/1.3 protocol — data is kept secure in accordance with modern encryption standards.
- Firewall and intrusion detection system — active protection against unauthorised access.
- Two-Factor Authentication — an additional layer of security for your account.
- Regular security audits and penetration testing.
3.2 Data Retention Period
We retain your information for as long as your account is active and, after closure, for a specified period as required by legal obligations. Financial transaction records are kept for an extended period as this is part of financial law and regulatory requirements. Once the retention period has ended, we securely delete or anonymise your information.
3.3 Response to a Data Breach
If a security breach occurs and your information is at risk, we will notify you as soon as possible and take the necessary protective measures. Our incident response team is active at all times.
4. Sharing Information with Third Parties
v6v6 never sells your information. However, for operational purposes, it may be necessary to share information with certain third parties. In such cases, we ensure that the third party maintains the same standard of data protection.
4.1 Cases Where Information Is Shared
- Payment processors — information required to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
- Identity verification services — accredited verification providers as part of the KYC process.
- Game software providers — providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive only the minimum information necessary to deliver the gaming experience.
- IT and hosting services — for server management and cybersecurity.
- Legal authorities — in accordance with court orders or legal obligations.
4.2 International Data Transfers
Some of our service providers may be located outside Bangladesh. In such cases, we ensure that data is transferred under international-standard data protection agreements and technical arrangements. Your information is always protected in accordance with the standards set out in this Policy.
5. Cookies and Tracking
Cookies are small text files stored in your browser. v6v6 uses cookies to improve your browsing experience and to ensure the platform operates correctly.
5.1 Types of Cookies
- Essential cookies — required to maintain login sessions and for core site functionality. Without these, the site does not work correctly.
- Functional cookies — for language preferences, display settings, and a personalised experience.
- Analytics cookies — to analyse website usage and improve service quality.
- Security cookies — to detect fraud and protect your account.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. Please note that disabling essential cookies may prevent some site features from working correctly. Visit your browser's help page or contact our support team for more details.
6. Privacy of Minors
v6v6 is strictly prohibited for anyone under the age of 21. This platform is intended only for those aged 21 and above.
We never intentionally collect information from anyone under the age of 21. We verify age at the time of registration, and if any user provides a false age, their account will be closed and the collected information will be deleted.
If you believe that a minor you know is using our platform, please notify us at [email protected]. We will take prompt action.
7. Your Rights
You have a number of important rights regarding your personal information. v6v6 fully respects these rights.
Right to Access
You can find out what information we hold about you and how it is being used.
Right to Rectification
You can request that any incorrect or incomplete information be corrected.
Right to Erasure
In certain circumstances, you can request that your information be deleted, subject to legal obligations.
Right to Object to Processing
You can object at any time to your information being used for marketing purposes.
Right to Data Portability
You can request your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily suspended.
To exercise any of these rights, please contact us via our 24/7 live chat or by email at [email protected]. We generally process your request within 30 business days. In some cases, certain information may need to be retained due to legal obligations, and we will inform you in detail if that is the case.
8. Changes to the Policy
v6v6 may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date will change accordingly.
For significant changes, we will send a notification to your registered mobile number or email. If you continue to use the platform after changes have been made, it will be assumed that you have accepted the updated Policy.
We recommend that you visit this page regularly and stay informed about the latest Policy. If you have any questions about a change, our support team is always ready to help.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through any of the channels below. Our data protection team will resolve your matter as quickly as possible.
For more information, visit our Terms and Conditions, Responsible Gaming, and FAQ pages.